From the My Account page, you will see a button to Manage Your Coaching Subscription.

If you are already logged in, the button will display your email address.

If you are logged out, it will display "My Account."

After clicking the button, a Login window will appear on screen. Enter the email address and password you provided when you set up your account. If you don't remember your password, click the "I forgot my password" link beneath the password field.

Click "Log In" to reach your My Orders page.

Here you can see your previous orders. Click on an order number to open the Order Details view. Please note that past orders cannot be edited.

From the My Orders page, you can also Manage your Subscriptions using the link just above your invoice list:

On the My Subscriptions page, you will see a list of your current and past subscriptions. Those that are no longer active will display "CANCELED" or "PAUSED" next to the subscription name.

Click on the subscription you want to modify.

This will display all the order information relevant to your subscription, including a list of the associated invoice activity.

On an active subscription, use the "Cancel" or "Pause" buttons to update your subscription status. Note that Canceling a subscription cannot be undone (you will have to place a new order). If you think you may want to restart the subscription again in the future, we recommend you pause the subscription instead.

You will need to confirm the change to your subscription by clicking "Yes."

A paused subscription will display a button to "Resume."

You will also need to click "Yes" to confirm if you resume a paused subscription.

To update your billing address or credit card information, click the email address displayed at the top of each account page. This will take you to the Profile page.

Here you can update your contact information. 

To update your payment card, scroll to the bottom just above the Save button where it displays the last four digits and expiration date of your current card, and select "Click here to update it."

A credit card field will appear to allow you to enter a new card. It requires the card number, expiration date, security code, and zip code.

Click the Save button to update your information. Make sure you delete your old card information, or that card will continue to be billed.

If you need to update your email address, please use our contact form to let us know your old email address and what you want it changed to. We will make the change for you as soon as we can, and you will be able to log in using your new email and your existing password.